Call Center Training Audiobook

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About Course

Phone skills are a highly valuable tool to have in any employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs, as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and maintaining a useful skill set.

 

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What Will You Learn?

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Become familiar with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

Course Content

Lesson of Call Center Training Workshop

  • Lesson One: The Basics (I)
    00:00
  • Lesson Two: The Basics (II)
    00:00
  • Lesson Three: Phone Etiquette
    00:00
  • Lesson Four: Tools
    00:00
  • Lesson Five: Speaking Like a Star
    00:00
  • Lesson Six: Types of Questions
    00:00
  • Lesson Seven: Benchmarking
    00:00
  • Lesson Eight: Goal Setting
    00:00
  • Lesson Nine: Key Steps
    00:00
  • Lesson Ten: Closing
    00:00
  • Closing Thought(I)
    00:00
  • Closing Thoughts(II)
    00:00

Consolidated Lesson of Call Center Training Workshop

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