About Course
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
Course Content
Lesson of Civility in the Workplace Workshop
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Lesson One: Introduction
00:00 -
Lesson Two: Effective Work Etiquette
00:00 -
Lesson Three: Costs and Rewards
00:00 -
Lesson Four: Conflict Resolution
00:00 -
Lesson Five: Getting to the Cause
00:00 -
Lesson Six: Communication
00:00 -
Lesson Seven: Negotiation
00:00 -
Lesson Eight: Identifying Your Need
00:00 -
Lesson Nine: Writing a Civility Policy
00:00 -
Lesson Ten: Implementing the Policy
00:00 -
Closing Thought(I)
00:00 -
Closing Thoughts(II)
00:00