About Course
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Content
Lesson of Customer Service Workshop
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Lesson One: Who We Are and What We Do
00:00 -
Lesson Two: Establishing Your Attitude
00:00 -
Lesson Three: Identifying and Addressing Customer Needs
00:00 -
Lesson Four: Generating Return Business
00:00 -
Lesson Five: In-Person Customer Service
00:00 -
Lesson Six: Giving Customer Service over the Phone
00:00 -
Lesson Seven: Providing Electronic Customer Service
00:00 -
Lesson Eight: Recovering Difficult Customers
00:00 -
Lesson Nine: Understanding When to Escalate
00:00 -
Lesson Ten: Ten Things You Can Do to WOW Customers Every Time
00:00 -
Closing Thought(I)
00:00 -
Closing Thoughts(II)
00:00