About Course
Title: “Service Excellence Visionary: Leading Quality Customer Interactions”
Objective: Develop leaders who can create a service culture that delivers exceptional experiences, driving customer loyalty and organizational reputation.
Weeks 1-4: Customer Service
- Strengthen leaders’ ability to guide their teams in providing superior customer service.
- Design a customer service excellence training program, focusing on elevating every customer interaction.
Weeks 5-8: Handling a Difficult Customer
- Equip leaders with advanced skills for managing challenging customer situations with tact and effectiveness.
- Conduct interactive workshops on dealing with difficult customers, focusing on empathy, problem-solving, and communication.
Weeks 9-12: Customer Support
- Enhance the organization’s customer support capabilities by focusing on speed, accuracy, and empathy.
- Overhaul the customer support protocol, introducing new technologies and methods to improve response times and resolution rates.
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Leadership Track LMS Course
Leadership Track Audiobook Course