Leadership Track 11: Navigating Workplace Challenges

Title: Navigating Workplace Dynamics

Objective: Equip emerging leaders with strategies to handle challenging situations, from difficult customers to workplace harassment.

Weeks 1-4: Handling a Difficult Customer

• Techniques for de-escalating situations.
• Building rapport and resolving customer complaints effectively.

Weeks 5-8: Conflict Resolution

• Methods for mediating conflicts among team members.
• Strategies for preventing conflicts before they escalate.

Weeks 9-12: Managing Workplace Harassment

• Recognizing signs of harassment.
• Strategies for prevention, reporting, and addressing harassment issues.

Start Your Learning From Here

Leadership Track LMS Course

Handling a Difficult Customer

Conflict Resolution

Managing Workplace Harassment

Leadership Track Audiobook Course

Handling a Difficult Customer Audiobook

Conflict Resolution Audiobook

Managing Workplace Harassment