Leadership Track 112: Contractual and Client Dynamics

Title: Building Relationships Through Contracts and Customer Interactions

Objective: Develop skills in understanding, managing, and creating contracts while handling challenging customer situations.

Weeks 1-4: Contract Management

• Foundations of contract creation and management.
• Avoiding common pitfalls and ensuring compliance.

Weeks 5-8: Handling a Difficult Customer

• Techniques for de-escalating tense situations.
• Transforming challenges into opportunities for growth.

Weeks 9-12: Employee Recognition

• The art of recognizing and appreciating team efforts.
• Creating a culture of recognition and positive reinforcement.

Start Your Learning From Here

Leadership Track LMS Course

Contract Management

Handling a Difficult Customer

Employee Recognition

Leadership Track Audiobook Course

Contract Management Audiobook

Handling a Difficult Customer Audiobook

Employee Recognition Audiobook