About Course
Title: “Client Relationship Architect: Mastering Service Excellence”
Objective: Enhance leaders’ skills in building, managing, and sustaining customer and client relationships, ensuring service excellence.
Weeks 1-4: Customer Service
- Master the principles of exceptional customer service.
- Lead a customer service team through a transformation project to improve client satisfaction.
Weeks 5-8: Customer Support
- Develop strategies for providing outstanding customer support.
- Implement a customer support initiative, incorporating new technologies and methods.
Weeks 9-12: Delivering Constructive Criticism
- Learn to provide constructive feedback to improve customer interactions.
- Facilitate a training session on feedback techniques for customer-facing teams.
Start Your Learning From Here
Leadership Track LMS Course
Delivering Constructive Criticism
Leadership Track Audiobook Course