About Course
Title: “Conflict Navigator: Managing Relationships and Difficult Conversations”
Objective: To equip leaders with the skills to manage and resolve conflicts effectively, maintaining positive relationships internally and externally.
Weeks 1-4: Conflict Resolution
- Master techniques to resolve workplace conflicts constructively.
- Lead a conflict resolution workshop, culminating in a peer mediation simulation.
Weeks 5-8: Developing Emotional Intelligence
- Enhance emotional intelligence for improved relationship management.
- Implement an emotional intelligence training program with practical exercises.
Weeks 9-12: Handling a Difficult Customer
- Acquire strategies to handle challenging customer interactions professionally.
- Conduct role-play sessions focusing on customer service excellence and conflict de-escalation.
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