About Course
Title: “Operational Excellence Leader: Enhancing Service and Operations”
Objective: Focus on elevating leaders’ operational management capabilities to enhance service quality and operational excellence.
Weeks 1-4: Customer Service
- Reinforce the principles of world-class customer service.
- Implement a customer feedback loop and service improvement project.
Weeks 5-8: Call Center Training
- Optimize call center operations for improved customer interactions.
- Develop a training program for call center staff focusing on customer engagement and resolution.
Weeks 9-12: Contact Center Training
- Advance contact center management skills to drive performance and customer satisfaction.
- Lead a contact center transformation initiative, including technology upgrades and process refinement.
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Leadership Track LMS Course
Leadership Track Audiobook Course