About Course
Title: Ensuring Excellence in Customer Relations
Objective: Train emerging leaders to prioritize customer satisfaction and lead teams in delivering unmatched customer service.
Weeks 1-4: Customer Service
- Fundamentals of customer service and its importance.
- Strategies to ensure customer delight.
Weeks 5-8: Handling a Difficult Customer
- Techniques to address and appease challenging customers.
- Turning customer complaints into opportunities.
Weeks 9-12: Customer Support
- Leading customer support teams effectively.
- Ensuring prompt and effective customer issue resolution.
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Leadership Track LMS Course
Leadership Track Audiobook Course