About Course
Title: Leading with the Customer in Mind
Objective: Develop strategies to improve customer relations and service delivery.
Weeks 1-4: Customer Service
- Meeting and exceeding customer expectations.
- Building a service-oriented team.
Weeks 5-8: Handling a Difficult Customer
- Navigating challenging customer situations with finesse.
- Training teams on conflict resolution.
Weeks 9-12: Customer Support
- Offering prompt and efficient support solutions.
- Innovating in customer support strategies.
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Leadership Track LMS Course
Leadership Track Audiobook Course