About Course
Title: “Customer Growth Leader: Steering Customer-Centric Strategies”
Objective: Drive growth by developing customer-centric leadership strategies, ensuring customer needs are at the heart of business decisions.
Weeks 1-4: Customer Service
- Refine customer service strategies to enhance customer satisfaction.
- Lead a customer service team through a transformation project aimed at increasing customer loyalty.
Weeks 5-8: Customer Support
- Strengthen the company’s customer support framework for enhanced customer relations.
- Implement a customer support system overhaul for increased efficiency and effectiveness.
Weeks 9-12: Handling a Difficult Customer
- Develop skills for managing challenging customer interactions gracefully.
- Facilitate training on advanced customer relations management with a focus on conflict resolution.
Start Your Learning From Here
Leadership Track LMS Course
Leadership Track Audiobook Course