About Course
Title: “Customer Engagement Leader: Excelling in Service and Relationship Building”
Objective: Strengthen leaders’ skills in customer engagement and service, ensuring a customer-centric approach that drives loyalty and business success.
Weeks 1-4: Customer Service
- Develop advanced customer service strategies to provide exceptional service experiences.
- Lead a customer service excellence initiative, setting new standards and measuring impact on customer satisfaction.
Weeks 5-8: Handling a Difficult Customer
- Equip leaders with effective techniques for managing difficult customer interactions and turning challenges into opportunities.
- Organize a series of customer service simulations, focusing on handling and resolving complex customer issues.
Weeks 9-12: Customer Support
- Improve customer support capabilities to enhance customer satisfaction and loyalty.
- Implement a customer support improvement plan, incorporating feedback mechanisms and quality standards.
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Leadership Track LMS Course
Leadership Track Audiobook Course