Leadership Track 91: Leadership for Customer-Centric Sales

Title: “Customer-Centric Sales Leader: Elevating the Customer Experience”

Objective: Equip leaders with skills to lead customer-centric sales teams, focusing on providing a superior customer experience and driving sales growth.

Weeks 1-4: Customer Service

• Reinforce the importance of exceptional customer service in driving sales.
• Develop a customer service excellence training for sales staff.

Weeks 5-8: Handling a Difficult Customer

• Master the techniques for managing difficult sales-related customer interactions.
• Create a role-play exercise for sales teams to practice handling challenging customer scenarios.

Weeks 9-12: Prospecting and Lead Generation

• Develop effective prospecting and lead generation strategies to build a robust sales pipeline.
• Launch a lead generation campaign using digital marketing and traditional sales outreach methods.

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