Leadership Track 96: Conflict Management and Resolution

Title: Constructive Conflict Handling and Mediation

Objective: Prepare emerging leaders to manage, mediate, and resolve conflicts to maintain a harmonious workplace.

Weeks 1-4: Conflict Resolution

• Identifying the root causes of conflicts.
• Techniques for effective conflict mediation and resolution.

Weeks 5-8: Delivering Constructive Criticism

• Providing feedback in a positive and constructive manner.
• Ensuring continuous growth through constructive critiques.

Weeks 9-12: Handling a Difficult Customer

• Strategies to handle challenging customer interactions.
• Ensuring customer satisfaction even in contentious situations.

Start Your Learning From Here

Leadership Track LMS Course

Conflict Resolution

Delivering Constructive Criticism

Handling a Difficult Customer

Leadership Track Audiobook Course

Conflict Resolution Audiobook

Delivering Constructive Criticism Audiobook

Handling a Difficult Customer Audiobook