
About Course
Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike. These and other events can become more easily managed with this great workshop.
With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.
Course Content
Lesson of Telephone Etiquette Workshop
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Lesson One: Aspects of Phone Etiquette
00:00 -
Lesson Two: Using Proper Phone Language
00:00 -
Lesson Three: Eliminate Phone Distractions
00:00 -
Lesson Four: Inbound Calls
00:00 -
Lesson Five: Outbound Calls
00:00 -
Lesson Six: Handling Rude or Angry Callers
00:00 -
Lesson Seven: Handling Interoffice Calls
00:00 -
Lesson Eight: Handling Voicemail Messages
00:00 -
Lesson Nine: Methods of Training Employees
00:00 -
Lesson Ten: Correcting Poor Telephone Etiquette
00:00 -
Closing Thought(I)
00:00 -
Closing Thoughts(II)
00:00