Telephone Etiquette Audiobook

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About Course

Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike. These and other events can become more easily managed with this great workshop.

With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

What Will You Learn?

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Content

Lesson of Telephone Etiquette Workshop

  • Lesson One: Aspects of Phone Etiquette
    00:00
  • Lesson Two: Using Proper Phone Language
    00:00
  • Lesson Three: Eliminate Phone Distractions
    00:00
  • Lesson Four: Inbound Calls
    00:00
  • Lesson Five: Outbound Calls
    00:00
  • Lesson Six: Handling Rude or Angry Callers
    00:00
  • Lesson Seven: Handling Interoffice Calls
    00:00
  • Lesson Eight: Handling Voicemail Messages
    00:00
  • Lesson Nine: Methods of Training Employees
    00:00
  • Lesson Ten: Correcting Poor Telephone Etiquette
    00:00
  • Closing Thought(I)
    00:00
  • Closing Thoughts(II)
    00:00

Consolidated Lesson of Telephone Etiquette Workshop

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