Title: Navigating Workplace Dynamics
Objective: Equip emerging leaders with strategies to handle challenging situations, from difficult customers to workplace harassment.
Weeks 1-4: Handling a Difficult Customer
- Techniques for de-escalating situations.
- Building rapport and resolving customer complaints effectively.
Weeks 5-8: Conflict Resolution
- Methods for mediating conflicts among team members.
- Strategies for preventing conflicts before they escalate.
Weeks 9-12: Managing Workplace Harassment
- Recognizing signs of harassment.
- Strategies for prevention, reporting, and addressing harassment issues.