Title: “Communicative Leader: Mastering Interpersonal Dynamics”
Objective: Master communication and interpersonal skills to foster strong relationships, effective negotiations, and a harmonious work environment.
Weeks 1-4: Interpersonal Skills
- Strengthen interpersonal communication for effective leadership.
- Practice advanced interpersonal techniques in team settings.
Weeks 5-8: Negotiation Skills
- Hone negotiation abilities for successful outcomes.
- Conduct live negotiation simulations with analysis and feedback.
Weeks 9-12: Handling a Difficult Customer
- Develop strategies for managing challenging customer interactions.
- Role-play scenarios to improve customer service and conflict resolution