Title: Customer-Centric Leadership
Objective: Teach emerging leaders the art of managing and improving customer relations, from handling difficult situations to delivering exceptional service.
Weeks 1-4: Customer Service
- Principles of effective customer service.
- Strategies for exceeding customer expectations.
Weeks 5-8: Handling a Difficult Customer
- Techniques for addressing customer complaints.
- Turning challenging situations into positive experiences.
Weeks 9-12: Customer Support
- Efficiently addressing customer needs and concerns.
- Using feedback to drive continuous improvement.