Title: “Sales Leadership Sage: Mastering Customer-Centric Leadership”
Objective: To excel in sales leadership through effective coaching, understanding customer needs, and overcoming objections.
Weeks 1-4: Coaching Salespeople
- Develop effective coaching techniques tailored for sales teams.
- Design and conduct sales coaching sessions, focusing on customer engagement strategies.
Weeks 5-8: Handling a Difficult Customer
- Master the skills needed to handle difficult customer interactions with poise.
- Lead a customer service training module with role-playing exercises.
Weeks 9-12: Overcoming Sales Objections
- Learn and teach strategies to overcome common sales objections.
- Facilitate a sales challenge to put objection-handling techniques into practice.