Title: The Customer-Centric Leader
Objective: Train emerging leaders to foster a customer-focused culture, addressing and anticipating customer needs for sustainable business growth.
Weeks 1-4: Customer Service
- Understanding customer expectations and needs.
- Techniques for effective and responsive customer service.
Weeks 5-8: Handling a Difficult Customer
- Strategies for addressing customer complaints and issues.
- Building loyalty through problem resolution.
Weeks 9-12: Customer Support
- Implementing effective support structures and systems.
- Training and guiding teams to provide unparalleled customer support.