Title: “Service Excellence Architect: Delivering Exceptional Experiences”
Objective: Develop leaders’ ability to deliver exceptional service and manage events that reinforce the company’s brand and culture.
Weeks 1-4: Customer Service
- Master the principles of delivering top-tier customer service that exceeds expectations.
- Implement a customer service excellence program, with follow-up impact analysis.
Weeks 5-8: Event Planning
- Acquire the skills to plan and execute corporate events that align with strategic objectives.
- Plan and conduct a significant corporate event, such as a product launch or company anniversary.
Weeks 9-12: Trade Show Staff Training
- Prepare to represent the company effectively at trade shows and industry events.
- Train a team for an upcoming trade show, focusing on engagement strategies and lead capture.