Title: “Customer-Centric Operations Leader: Aligning Operations with Customer Value”
Objective: Develop leaders’ abilities to align operational processes with customer value, driving efficiency and enhancing customer satisfaction.
Weeks 1-4: Supply Chain Management
- Optimize supply chain processes to improve customer value delivery.
- Implement a supply chain improvement project that directly impacts customer satisfaction metrics.
Weeks 5-8: Customer Service
- Reinforce the importance of exceptional customer service in operational leadership.
- Conduct customer service training with a focus on managing customer relationships through operational touchpoints.
Weeks 9-12: Lean Process And Six Sigma
- Apply Lean and Six Sigma principles to enhance customer-centric operational processes.
- Lead a process improvement initiative with the goal of reducing customer lead times and improving service quality.