Title: Conflict Resolution and Harmonious Leadership
Objective: Enhance the ability of emerging leaders to address and resolve conflicts in the workplace, ensuring team cohesion and productivity.
Weeks 1-4: Conflict Resolution
- Techniques and strategies for identifying and addressing conflicts.
- Role-playing and simulations for hands-on conflict resolution experience.
Weeks 5-8: Communication Strategies
- Effective communication tools for preventing misunderstandings.
- Enhancing listening and feedback mechanisms in teams.
Weeks 9-12: Handling a Difficult Customer
- Navigating external conflicts with clients and customers.
- Maintaining organizational reputation while addressing customer concerns.