Title: “Customer-Centric Leader: Aligning Leadership with Customer Success”
Objective: Empower leaders to align their leadership style and strategies with the needs of customers, ensuring the delivery of exceptional value and service.
Weeks 1-4: Customer Service
- Develop strategies to lead teams in providing outstanding customer service.
- Initiate a customer service excellence campaign to reinforce the importance of customer-centric values in the organization.
Weeks 5-8: Handling a Difficult Customer
- Master techniques for effectively handling challenging customer interactions.
- Conduct a series of role-play scenarios and debriefs to enhance leaders’ skills in managing difficult customer situations.
Weeks 9-12: Customer Support
- Equip leaders with advanced customer support strategies to improve satisfaction and loyalty.
- Oversee the implementation of a new customer support protocol that leverages technology to provide timely and personalized service.