Title: “Customer-Centric Leader: Aligning Leadership with Customer Success”
Objective: Enable leaders to align their leadership style and strategies with the evolving needs of customers, ensuring the delivery of exceptional value and service.
Weeks 1-4: Customer Service
- Develop strategies to lead teams in delivering outstanding customer service.
- Launch a customer service excellence program that reinforces the importance of customer-centric values.
Weeks 5-8: Handling a Difficult Customer
- Equip leaders with the skills for effectively managing challenging customer interactions.
- Organize customer scenario simulations and debriefs to enhance skills in managing difficult customer situations.
Weeks 9-12: Customer Support
- Strengthen the delivery of customer support as a leader, setting standards and expectations for the team.
- Implement a customer support excellence strategy that leverages technology and personalization to improve the customer experience.