Title: “Customer-Centric Leadership: Driving Organizational Success Through Customer Focus”
Objective: Instill a customer-centric approach in leadership, ensuring the organization’s strategies and actions are aligned with customer needs and satisfaction.
Weeks 1-4: Customer Service
- Enhance leaders’ skills in delivering exceptional customer service.
- Implement a customer service excellence project, with metrics to measure success.
Weeks 5-8: Handling a Difficult Customer
- Develop strategies for effectively managing challenging customer interactions.
- Host a series of workshops on advanced customer service techniques, including role-playing difficult scenarios.
Weeks 9-12: Customer Support
- Strengthen the ability to provide outstanding customer support.
- Oversee the development of a customer support playbook for the organization.