Brief

Leadership Track 77: Leadership for Customer-Centric Growth

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Title: “Customer Growth Leader: Steering Customer-Centric Strategies”

Objective: Drive growth by developing customer-centric leadership strategies, ensuring customer needs are at the heart of business decisions.

Weeks 1-4: Customer Service

  • Refine customer service strategies to enhance customer satisfaction.
  • Lead a customer service team through a transformation project aimed at increasing customer loyalty.

Weeks 5-8: Customer Support

  • Strengthen the company’s customer support framework for enhanced customer relations.
  • Implement a customer support system overhaul for increased efficiency and effectiveness.

Weeks 9-12: Handling a Difficult Customer

  • Develop skills for managing challenging customer interactions gracefully.
  • Facilitate training on advanced customer relations management with a focus on conflict resolution.

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LEARN | GROW | LEAD

Access Your Leadership Academy!

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Excellence Academy

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On the Go

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Leadership

On the Go

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