Title: Constructive Conflict Handling and Mediation
Objective: Prepare emerging leaders to manage, mediate, and resolve conflicts to maintain a harmonious workplace.
Weeks 1-4: Conflict Resolution
- Identifying the root causes of conflicts.
- Techniques for effective conflict mediation and resolution.
Weeks 5-8: Delivering Constructive Criticism
- Providing feedback in a positive and constructive manner.
- Ensuring continuous growth through constructive critiques.
Weeks 9-12: Handling a Difficult Customer
- Strategies to handle challenging customer interactions.
- Ensuring customer satisfaction even in contentious situations.